We have been dealing directly with Melissa from JRW for some time now and we have always found her to be extremely polite, professional and extremely diligent at all times.
She is thorough and prompt in replying to our queries.
We are extremely happy to have her act on our behalf. In fact I would have no qualm in saying she is perchance the most Professional Agent we have ever dealt with.
It's my pleasure to provide feedback for Melissa based on my dealings as Property Manager to manage my property in Glen Waverley, Walter Street in her tenure for approx 1.5 yrs.
1) Proactive in taking initiatives to solve issues on hand
2) She ensured both the landlord and tenants interest in reaching win-win situation
3) Always accessible and keeps up promises and able to cope demanding tenants
4) She managed conflicts with my previous tenant well and suggested we went to VCAT and we won. The tenant was unreasonable. She prepared well for the case to make an impact to win.
5) She is professional in all of her dealings and she received me well all the time.
I am sure you would have noticed this yourself with much happier landlords and good tenancy of their properties.
My best wishes to Melissa in all her endevours at JRW. Am sure she is able to perform well with your support and encouragement.
Dear Matthew and Joyce,
Thank you for all of your help with the sale of my parents' property. It was a seamless process with a purchaser located within days of the property coming onto the market. In this way, my parents avoided a lengthy advertising campaign and numerous open for inspections. We appreciated you setting up the meeting with the purchaser so promptly and guiding us through the process.
As we sit this evening in our beautiful new home, we could not help but reminisce on how everything worked out beautifully to bring us here.
We would like to take a moment and bring to your attention the outstanding work done by one of your team members, Melissa.
While this is certainly not the first time we have moved homes, it was the first time we encountered such outstanding level of professionalism.
With Melissa, the experience at each phase of the process was far superior. From the initial inspection, all the way to signing us up and the personal follow up to address all our queries thereafter.
All of Melisa's interactions with us, whether business-related or interpersonal, were accomplished with a noticeable degree of competence, humility, integrity and grace.
Both Farah and myself, would highly recommend Melissa from JRW for any residential real estate needs.